Delivery Information
Delivery and handling of items are through Australia Post, Couriers Please, Aramex and other appropriate transportation forms depending on the destination. Items are generally received within 1-8 business days. By placing an order with Dad's Pool Shop you accept that the ownership of and risk of the goods, passes to the customer upon payment of the goods and when the goods have been dispatched with the carrier. Dad's Pool Shop accepts no responsibility for loss or damage of items sent by Australia Post, Couriers Please, Aramex or any other courier and transportation forms. Dad's Pool Shop offers free delivery within Australia on all orders exceeding AUD $100*. A $10 flat shipping fee is applicable to all orders within Australia under AUD $100. *Overseas shipping, website
 products with no pricing, and bulky deliveries are quoted separately. Please contact us to confirm order.
Returns
Please choose carefully. Refunds do not apply to items ordered incorrectly. By placing an order with Dad's Pool Shop you accept that the ownership of and risk of the goods, passes to the customer upon payment of the goods and when the goods have been dispatched with the carrier. Dad's Pool Shop accepts no responsibility for loss or damage of items sent by Australia Post, Couriers Please, or any other courier and transportation forms. Some items provide a manufacturer's warranty. If the item is within warranty please contact your local dealer. Dad's Pool Shop will be happy to refer you to the manufacturer's customer service hotline for assistance with operating difficulties or product repairs. Alternatively, you may choose to return the item to us. If the warranty claim is valid the repaired/replacement item will be redelivered. No refunds will be issued for invalid warranty claims. Please note, all return, handling and redelivery costs are at the expense of the customer.
Customer Service Policy
Dad's Pool Shop is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our web site are currently in stock and pricing is true and correct. In the event that an ordered item is not available or we are unable to fulfill your order we will notify you within two business days to arrange an agreeable alternative item, a backorder or a full refund. Any refunds will only be credited to the payment method used for the original purchase.
Security Policy
Purchases from Dad's Pool Shop are passed through a secure server using the latest 128-bit SSL (secure sockets layer) encryption technology. 128-bit SSL encryption is approximated to take at least one trillion years to break, and is the industry standard. If you have any questions regarding our security policy, please contact our customer support centre
[email protected]
Privacy Policy
Dad's Pool Shop is firmly committed to protecting the privacy and confidentiality of personal information. Personal information about visitors to our site is collected only when knowingly and voluntarily submitted. We use this information to process your orders, provide you with our monthly newsletter (if applicable) and to personalise your shopping experience with us. A cookie is a small piece of text that is placed within the memory of a computer and can be later retrieved by web page servers. We use cookies to enhance your interaction and convenience with our web site and do not use cookies to record any personal information.
Disclosure
Dad's Pool Shop is not responsible for the content or the privacy policies of external web sites to which we may link.
